Enrolment Information
St Peter’s Catholic Parish Primary School Parent Code of Conduct

St Peter’s Catholic Parish Primary School Parent Code of Conduct

At St Peter’s Primary School, we are committed to nurturing respectful relationships and active partnerships with you as parents. We believe that our students’ learning journeys are enriched through positive and reciprocal home and school relationships.
Parents are the most influential role models in their child’s life. We therefore seek your support in promoting and
upholding the core values of the school community and its culture of respectful relationships.
This Code of Conduct is intended to guide you in your dealings with staff, other parents, students and the wider
school community. It articulates the school’s key expectations of both staff and parents with regard to respectful
relationships and behaviours. It also specifies the school’s position with regard to unacceptable behaviours that
breach our culture of respect and workplace safety.
This Code of Conduct is to be read in conjunction with the schools:
‘Child Safety Policy’, ‘St Peter’s Grievances Policy’, ‘Working with Children Policy’, St Peter’s School Anti-
Harassment Policy, St Peter’s Cybersafety Policy, St Peter’s School Privacy Agreement.
Our culture of respectful relationships supports students, staff and parents as we strive to develop the following:
• a respect for the innate dignity and worth of every person
• an ability to understand the situation of others
• a cooperative attitude in working with others
• open, positive and honest communication
• the ability to work respectfully with other people
• trusting relationships
• responsible actions.
In promoting and upholding this culture, we expect that parents will:

• actively support the school’s Catholic ethos, traditions and practices

• support the school in its efforts to maintain a positive teaching and learning environment

• understand the importance of healthy parent/teacher/child relationships and strive to build the relationships
• adhere to the school’s policies, as outlined on the school website
• treat staff and other parents with respect and courtesy.

In promoting and upholding this culture, we expect that staff will:
• communicate with you regularly regarding your child’s learning, development and wellbeing
• provide opportunities for involvement in your child’s learning
• maintain confidentiality over sensitive issues
• relate with and respond to you in a respectful and professional manner

• ensure a timely response to any concerns raised by you.

Raising Concerns and Resolving Conflict (Refer also to our Grievances Policy)
In raising concerns on behalf of your child, or making a complaint about the school’s practices or treatment of your
child, we expect that you will:
• listen to your child, but remember that a different ‘reality’ may exist elsewhere;
• observe the school’s stated procedures for raising and resolving a grievance/complaint;
• follow specified protocol for communication with staff members, including making appointments at a mutually
convenient time and communicating your concerns in a constructive manner;
• refrain from approaching another child while in the care of the school to discuss or chastise them because of
actions towards your child. Refer the matter directly to your child’s teacher for follow-up and investigation by the

In responding to your concerns or a complaint, we expect that staff will:
• observe confidentiality and a respect for sensitive issues
• ensure your views and opinions are heard and understood
• communicate and respond in ways that are constructive, fair and respectful
• ensure a timely response to your concerns/complaint
• strive for resolutions and outcomes that are satisfactory to all parties.

Staff Safety and Wellbeing:
The school places high value and priority on maintaining a safe and respectful working environment for our staff. We
regard certain behaviours as harmful and unacceptable insofar as they compromise the safety and professional
wellbeing of our staff. These behaviours include, but are not limited to:
• shouting or swearing, either in person or on the telephone
• physical or verbal intimidation
• aggressive hand gestures
• writing rude, defamatory, aggressive or abusive comments to/about a staff member (emails/social media)
● creating a website, blog, podcast, Facebook page, Instagram or Twitter account or any other social media in the
name of the school without the written permission of the Principal.
• racist or sexist comments
• damage or violation of possessions/property.
When a parent behaves in such unacceptable ways, the principal or a senior staff member will seek to resolve the
situation and repair relationships through discussion and/or mediation. Where a parent’s behaviour is deemed likely
to cause ongoing harm, distress or danger to the staff member and others, we may exercise our legal right with the
support of Catholic Education, Melbourne to impose a temporary or permanent ban from the parent entering the
school premises. In an extreme act of violence that causes physical harm to the staff member and his/her property,
the matter will be reported to the police for investigation.

Ratified by School Board, September, 2018


St Peter’s Catholic Parish Primary School Grievances Policy

At St Peter’s Primary School, we are committed to building a school culture that features positive and respectful
relationships. As a Catholic school, these relationships are grounded in the values of the gospel, in particular the
values of justice, compassion, reconciliation, truth and love. In keeping with Catholic social teaching, a respect for the
innate dignity of each person shapes all our relationships.
In building and nurturing this culture, we acknowledge that students and parents can sometimes feel aggrieved about
something that is happening at the school. Every member of our school community has a right to have their
grievance or complaint addressed, and we will work positively and resolutely to achieve a satisfactory outcome for
the people involved.
This policy outlines our principles and procedures for receiving and resolving complaints. It ought to be read in
conjunction with related policies and core documents of the school, namely:
‘Child Safety Policy’, , ‘Working with Children Policy’, St Peter’s School Anti-Harassment Policy, St Peter’s
Cybersafety Policy, Parent Code of Conduct Policy, St Peter’s School Privacy Agreement.

In receiving and responding to complaints, the following guiding principles will direct and shape the school’s actions:
• We will work with the complainant with respect, courtesy and openness and with a genuine desire to achieve fair
and reasonable decisions.
• The grievance will be resolved as quickly as possible.
• Confidentiality, impartiality and the principles of natural justice will form the basis of our grievance resolution
• The person(s) facing the grievance will be provided with detailed information about the substance of the complaint
and will have the opportunity to respond.
• Personal information disclosed will be treated as confidential.
• Our resolution process will be grounded in sound and fair procedures for information sharing, conciliation,
investigation and decision making.
• If a satisfactory outcome cannot be achieved, the school will provide the complainant with options for having the
decision reviewed or mediated via an external authority.
• The communal needs of the school community will in most instances exceed the needs of any individual.

In making a complaint, the school requests and expects that the complainant will:
• raise the concern or complaint as soon as possible after the issue has arisen
• communicate and respond in ways that are constructive, fair and respectful
• provide complete and factual information about the concern or complaint
• observe confidentiality and a respect for sensitive issues
• act in good faith to achieve an outcome acceptable to all parties

• have realistic and reasonable expectations about possible outcomes/remedies.
If as a complainant you are a parent, and your concern/complaint relates to your child’s treatment by another student
or students while at school, the school expects that you will refer your complaint directly to the school, via your child’s
teacher. Under no circumstances should you approach another student while in the care of the school to discuss the
issue or chastise him or her. Direct contact with parents to resolve the matter is also discouraged if the complaint
pertains to issues or incidents that have arisen at the school.

4.1 Key Referral People Complainants are encouraged to make contact with members of the school staff who are
most closely connected with the complaint/concern. For parents, this will be your child’s teacher. If there is any
uncertainty about the most appropriate person to address a concern or complaint, you are encouraged to contact the
school. Administration staff will refer you to the appropriate person.
4.2 Email Communications and Teaching Staff
Due to teachers’ learning space and supervision duties, a complainant’s first contact is best made by email, with an
appointment request for either a phone conference or face-to-face meeting. Complainants are asked to outline
concerns or issues (e.g. learning program, discipline, student/peer incidents) so that the staff member can prepare
for the meeting/phone conference. Complainants and staff are strongly discouraged from sending or discussing
confidential, contentious and/or emotional information via email. These matters are best discussed face-to-face or
over the phone.
4.3 Informal and Formal Resolution Processes If initial communication between the parties does not resolve the
complaint (an ‘informal’ resolution process), then the complainant should:
• contact the principal or a senior member of staff to make an appointment for either a phone conference or a face-to-
face meeting;
• outline the nature of the complaint, either verbally or in writing, and the steps taken to resolve it.
In moving to a more formal process, the principal or a senior member of staff will:
• organise a meeting/phone conference
• fully document the complaint, any actions taken to resolve it and outcomes of those actions
• further and fully investigate the matter
• ensure that no one is victimised as a result of a complaint being made
• organise a process of mediation if a complaint cannot be satisfactorily resolved by the school.
4.4 Serious or Repeated Complaints, or Allegations of Misconduct
Where a complaint relates to an allegation of physical, emotional or sexual abuse, or when complaints are sufficiently
serious or repeated, the principal will take action to report the matter to the appropriate authorities, ensure a
comprehensive investigation, and work with all parties to facilitate a resolution.
4.5 Avenues of Appeal.
If a complaint remains unresolved, or if the complainant is dissatisfied with the outcomes, the complainant has the
right to seek other avenues of appeal through authorities such as the Catholic Education Office or the Parish Priest.

Ratified by School Board, September, 2018